100% Quality Guarantee Return Policy
All of us at Baby Cachet want every purchase to exceed your expectations. However, if you are not satisfied with an item and would like to return or exchange it, simply contact us via email at firstname.lastname@example.org or telephone at 1.877.755.5326 within 14 days of the delivery date. Please see below for return policy details on specific products:
Before returning items for a refund or exchange, we require that you contact us to receive an RMA (Return Merchandise Authorization) number and shipping instructions.
Blank cards (without custom printing) & Partyware: You can cancel an order any time before the order is shipped without incurring shipping and handling charges. You can request a refund or exchange for any full unused box set within 14 days of the delivery date. Because we sell our blank cards and partyware in sets and not individual cards or items, we regret that we can only accept full box sets that have not been opened and used. We ask that the returned products be in saleable condition. We regret that we will not be able to provide a refund or exchange after 14 days of the delivery date.
Photo cards and custom printed cards (with custom printing and/or envelope return address printing): You can cancel an order before you approve the electronic proof. To offset our graphic design costs, a cancellation fee of $20 or 10% of the order total, whichever is greater, is retained if an electronic proof has been created for the order. To ensure your complete satisfaction, we provide an electronic proof of each card before printing and we allow you to order pre-printed or blank samples of each card before placing a larger order. Please understand that it is the customer's responsibility to check for errors and omissions in wording, spelling, punctuation, accuracy, etc. before approving a proof. Due to the customized nature of these cards, we will not be able to provide a refund or exchange after the proof has been approved.
Pre-ship envelopes: Envelopes may be pre-shipped if you pre-order birth announcements. For envelopes ordered with Return Address Printing, you can cancel an order before you approve the proof for the envelope. To offset our graphic design costs, a cancellation fee of $20 or 10% of the order total, whichever is greater, is retained if an electronic proof has been created for the order. Once you have approved the proof, you can request a refund less the cancellation fee, $0.25 per envelope, and the cost of Return Address Printing and Pre-ship Envelope Service. For envelopes ordered without Return Address Printing, you can cancel and request a full refund before they are pre-shipped. Once they have been pre-shipped, you can request a refund less $0.25 per envelope and the cost of Pre-ship Envelope Service within 14 days of the delivery date. To avoid the $0.25 per envelope charge, simply return any full unused envelope sets to us. Because we sell our cards in sets and not individual cards, we regret that we can only accept full sets of envelopes. As with all returned products, we ask that the returned envelopes be in saleable condition. We regret that we will not be able to provide a refund after 14 days of the delivery date.
Direct Mailing Service: While we take great care in printing and mailing each card, please understand that it is the customer's responsibility to verify and validate all addresses. We regrettably cannot be responsible for lost, stolen, delayed, returned, or damaged mail. Because we have no control over the U.S. Postal Service, we cannot make any guarantees that cards directly mailed by Baby Cachet will reach your guests in time for any planned events and, therefore, we cannot be responsible for any costs or expenses resulting from cancellation or rescheduling of your event, reprinting of cards, etc. We highly recommend placing and finalizing your order well in advance (preferably at least two months) of the event date. Since we offer our cards only in sets and not individually, any unused partial sets from an order can be mailed to the customer if requested before the event date. Partial sets not used or requested to be mailed to the customer by the event date will be forfeited. No refunds are allowed for partial sets. The standard cost of Direct Mailing Service assumes that each card is mailed with a single First-Class stamp without insurance, proof of mailing, proof of delivery, or other extra postal services. Additional postage charges will be required for cards with embellishments, heavier cards, square envelopes, and for addresses outside the United States. If you require proof of mailing, proof of delivery, and/or other postal services for your cards, you must inform us in writing when you submit your address list as additional charges are required for these services. We will send you a confirmation email when your cards have been mailed - please note that without purchasing extra postal services such as certificate of mailing, delivery confirmation, and return receipt, our email is the only proof that we can provide that your cards have been mailed. Sorry, we do not offer hand canceling of mail. Due to the customized nature of these cards, we will not be able to provide a refund or exchange after the proof has been approved.
Special orders: Special orders that we place on behalf of a customer with our suppliers, manufacturers, and designers cannot be returned or exchanged.
Clearance, sale, and specials: These are final sale items and, therefore, cannot be returned or exchanged.
Samples: Samples cannot be returned or exchanged once they have shipped.
Damaged, defective, missing parts, or wrong items: If any item arrives to you damaged, defective, or with missing parts, or the wrong item was shipped, please accept our sincere apology and contact us immediately (within 3 days of the delivery date) to receive specific instructions on how to return the item. We will promptly send you replacements or issue you a store credit (sorry, no refunds allowed) once we have received the damaged, defective, or wrongly shipped items. We regret that we will not be able to accept claims for damaged, defective, missing parts, or wrong item after 3 days of the delivery date.
Returning products: When returning items for a refund or exchange, the items must be in its original packaging and have the packing slip included. If you do not have the packing slip only a store credit can be issued. Shipping and handling charges are non-refundable and the customer will also be responsible for return shipping cost. Orders with free shipping that are returned for a refund or exchange will be assessed the standard shipping and handling charge. We encourage you to insure the package and keep the shipping receipt on hand until credit is issued. When returning items within the United States, we recommend United States Parcel Service (USPS) Parcel Post (Ground) for the lowest rates.
Non-deliverable, refused, or unclaimed orders: In the unfortunate event that an order is returned, refused, or unclaimed by the customer due to customer refusal, customer absence, or customer providing incorrect shipping information, the customer will be responsible for shipping and handling charges and a 20% re-stocking fee for orders of blank cards. For orders of custom printed cards, the customer will be responsible for the full order amount due to the customized nature of these cards. Orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages will require an additional re-shipping charge. We want every event to be successful and every order to arrive safely and on time. Please contact us immediately (within 3 days) in the event that you have not received your order by the typical transit time shown on your shipping confirmation email. Information on typical processing and transit times may also be found in our Help section. We require that claims for missing packages must be made no longer than 3 days after the typical transit time.
Special exception for digital products:
Baby photo e-Cards: You can request a full refund before you approve the proof for your custom e-Card. When your custom e-Card is completed, we will provide an electronic proof for your approval. If you approve the proof, we will e-mail you instructions on how to download the final e-Card. Once you have approved the proof (regardless of whether or not you have downloaded the final e-Card), we regrettably will not be able to issue a refund or exchange.
Personal baby websites: When you purchase a personal baby website, we will develop a proposal based on your requirements. This proposal will clearly explain how much the website will cost and how long it will take to complete the website. Once you approve the proposal, we will ask you to make a deposit equal to half the cost of the website with the balance due at the completion of the website. Upon receipt of the deposit, we will begin work on the website. You can cancel your purchase at any time. If you decide to cancel and you have not approved a proposal, you will owe us nothing. If you decide to cancel and have already approved a proposal, you will be charged for any work that has been done and the balance of your deposit will be refunded to you. If you cancel before a website is fully completed, you will likely not be able to use any portion of the website, including images and graphics, since they will only be works in progress and will probably not be in the appropriate format for use. All website domain fees purchased on your behalf are non-refundable. Any other third-party purchase that we have made on your behalf is subject to the return policy of the vendor involved.
Refunds will be credited to the method of payment used in the original transaction, unless the method of payment was check or money order. Refunds for orders paid using check or money order will be issued as a store credit. For digital products (websites and e-Cards), refunds will be issued promptly. For paper products such as blank printable announcements, invitations, and thank you notes, refunds will be issued upon return of the product in good condition. If you do not have the packing slip a store credit will be issued. Please allow at least two billing cycles for refunds to post to your credit card account.