At Baby Cachet, we pride ourselves in providing high-quality products, unbeatable prices, fast delivery, and most importantly, exceptional service. They say that having a baby changes everything ... our perspective, attitude, social life, and sleep pattern (or lack thereof!). We understand that it's a special (and busy) time for you and we're here to help. So please do not hesitate to contact us.
Thank you for letting us share our passion with you. Thank you for sharing your joy with Baby Cachet.
How to order Online: Our website is always open to take your orders 24 hours a day, 7 days a week. When you order through our website, rest assured that your sensitive information such as credit card numbers and passwords are encrypted and highly secure. We use the highest internet standard for website and e-commerce security.
Phone: We can also take your order by toll-free telephone at 1.877.755.5326. Our staff is available for phone orders Monday - Friday, 10:00 AM - 6:00 PM EST.
If you have questions, please feel free to reach us also by
or email at help@babycachet.com. For quickest response, we encourage you to use our live chat - we can't live without instant messaging!
What happens when I order?
Blank Cards
Your order will be ready to ship typically in one business day!
After you order, there's nothing else you need to do other than sit back, relax, and check your inbox for your shipping confirmation email.
Custom-Printed Cards & Photo Cards
At Baby Cachet, getting your cards custom printed with your personalized wording couldn't be easier. Here's our easy three-step process:
Proofing
We understand that not everyone is a designer. So, we don't expect you to typeset your card. Our professional designers will incorporate your wording to create a beautiful one-of-a-kind card. A digital image of your card – your proof – will be emailed to you typically in one business day.
Customer Approval Request as many changes to the proof as you'd like until you're completely satisfied. There are no extra fees no matter how many changes you request! Once your proof is exactly how you like it, simply email us your approval. We will never print your order without your approval.
Printing and Shipping
Once we receive your proof approval, your order will be printed and ready to ship typically after one business day! We'll email you a shipping confirmation to let you know when your order ships.
How to re-order
Received your order, but need more? It's easy to re-order a few more sets! For quickest service, simply place your re-order online. Re-orders are placed in the same way as your original order. However, you can omit your wording and text options (font, ink color, etc.) and enter "Use approved proof from order #[your previous order number]" in the Special Instructions box. For re-orders, we do not re-send you the proof that you've already approved before we print your re-order. However, if you'd like to review the proof again before we print, please enter "Re-send proof for approval" in the Special Instructions box. Please also be sure to select "Yes, Baby Cachet prints" under Add Custom Printing and select your preferences for Add Return Address Printing and Add Direct Mailing Service when you place your re-order.
Sales tax
Because our fulfillment center is located in the state of Michigan, we are required to collect sales tax of 6% for orders shipped to addresses within Michigan. We do not collect sales tax for orders shipped outside of Michigan.
Payment methods
We accept Visa, Mastercard, American Express, Discover, personal checks, cashier checks, and money orders. If you choose to pay by personal check, cashier check, or money order, please understand that we will not be able to process your order until we have received payment.
Photo submission
Our baby photo e-Cards, magazine cover birth announcement photo cards, Christmas photo cards, printable birth announcements, and other printable baby announcements and baby invitations allow for a great degree of customization and personalization including the option to have one or more photos digitally printed directly onto the cards.
If you've selected to include a photo for a card that you've purchased, please look in your email order confirmation/receipt for specific instructions on how to submit your photo. Please note that we can accept only digital photos. Sorry, we cannot accept printed photos (e.g., via fax, mail, etc.).
We request that you submit your photo within seven days (the sooner the better, of course). In the unfortunate event that we do not receive your photo by the seventh day, we will regrettably have to cancel the item that required the photo from your order.
Can't decide which photo to use? Send us up to five of your best photos and we'll give you our professional opinion as to which one to use. Don't worry if the photos aren't "perfect". As long as the image is of acceptable resolution, we can touch up just about anything including color, red eye, and background clutter.
For digital photos, submit the un-edited, full size file in JPEG format. To create an acceptable printed image, the photo should have a image resolution of at least 1152 x 864 pixels. For birth announcement photo cards (i.e., magazine covers), the image resolution should be a minimum of 2272 x 1704 pixels. If you're not sure about your photo's format or resolution, email it anyway and we'll check it for you.
If your photo was taken by a professional photographer, please make sure you have the photographer's permission to use the photo. Please note: By submitting your photo(s), you certify that you have permission to use the photo and you agree to hold harmless Baby Cachet for all costs, expenses, fees, or judgments resulting from any claims or lawsuits claiming that the work produced violates any copyright or proprietary right of any person or entity.
1 to 6 business days depending on shipping service
Photo cards
1 business day
2-3 business days after proof approval
1 to 6 business days depending on shipping service
The status of your order will be communicated to you at every stage of the process until it arrives in your hands. When you place an order at Baby Cachet you will immediately receive an on-screen and email order confirmation/receipt summarizing items purchased, cost, and delivery address. Typically within one business day, you will receive a second email when your electronic proof is ready for your review and approval. Electronic proofs are only sent if you ordered customized and personalized products such as baby photo e-Cards, magazine cover birth announcement photo cards, and custom printed baby announcements and invitations. For non-digital (i.e., paper) products, you will be notified by email when your order has been shipped. The shipping confirmation email contains typical transit times (and tracking number, if available). If you receive this message in the evening or on a weekend, your order may not be postmarked until the next business day.
Except for federal holidays, printable baby announcements and invitations without custom printing (i.e., purchased blank) are processed and shipped typically within one business day of when your order is placed. Printable baby invitations and baby announcements with custom printing, which require customer proof approval, are processed and shipped typically after one business day from proof approval. Magazine cover birth announcement photo cards and baby monthly and quarterly update photo cards, which require photographic development and proof approval, are processed and shipped typically after two to three business days from proof approval.
Please note that these are typical processing times. The actual time to process and ship an order will depend on a number of factors, some of which may be out of our control such as how long it takes the customer to approve the proof and how many orders are in the printing queue. Processing times may be longer leading up to major holidays such as Christmas.
While we make every effort to process and ship your order as expeditiously as possible, we cannot make any guarantees that your order will arrive to you in time for any planned events. We regrettably cannot be responsible for any costs or expenses resulting from cancellation or rescheduling of your event, reprinting of cards, etc. We want every event to be successful and every order to arrive safely and on time. Please contact us immediately in the event that you have not received your order by the typical transit time shown on your shipping confirmation email or in the above table.
Since our shipping carrier does not pick up on weekends, orders that are ready to ship Friday afternoon, Saturday, or Sunday regardless of the product or shipping service are generally shipped the following business day, Monday. Orders shipped during the latter weeks of December may take longer than typical to arrive due to higher holiday shipping volume.
If you've purchased a baby photo e-Card, you will receive instructions by email on how to download your e-Card once you have approved the proof and your e-Card is ready.
If you've purchased a personal baby website, a Baby Cachet web designer will contact you typically within one business day to initiate the project. Personal baby websites typically require up to four weeks to complete. See our Personal Baby Website Design Process for more details about our process for building a personal website for your baby.
Proof approval
When you order customized and personalized products such as birth announcement e-Cards, birth announcement photo cards, and printable baby announcements and invitations purchased with custom printing, you will have an opportunity to review an electronic proof for each card to ensure everything on the card - photo, layout, wording, type style, font size, font color, etc. - is precisely how you want it.
For your convenience, proofs are scaled to actual size. Because of wide differences in computer monitor calibration, please be aware that some printed colors may not exactly match the colors on your specific monitor. Please understand that it is the customer's responsibility to check for errors and omissions in wording, spelling, punctuation, accuracy, etc. before approving a proof. To ensure your complete satisfaction, we require proof approval before submitting any customized card for final printing.
Because we understand that parents are busy, we allow you up to seven days to review a proof. In the unfortunate event that we have not received your written approval or disapproval by the seventh day, we will assume that the proof is not approved and we will regrettably have to cancel the item from your order.
The graphic(s) in our proofs is copyrighted and is the property of Baby Cachet and its designers and may not be reproduced without permission.
We currently ship only to the 50 United States (although if you use our Direct Mailing Service, we can mail your cards for you to international addresses). For your convenience, we offer USPS Priority and Express services. Samples can be shipped via USPS First-Class, Priority, or Express.
Credit card orders can be shipped only to the billing address on your credit card.
Shipping cost is based on which shipping service you choose, weight, and destination. You can get the shipping cost before you order by adding your items to the shopping cart and specifying the destination.
Transit time depends upon the shipping service and is typically as follows:
First-Class: 1-3 business days, but may take up to 9 business days to some areas Priority: 2-3 business days, but may take up to 6 business days to some areas Express: Next business day to most areas, but may take up to 2 business days. Please note that Express packages require signature upon delivery.
Please note: Orders shipped during the latter weeks of December may take longer than typical to arrive due to higher holiday shipping volume.
While we make every effort to process and ship your order as expeditiously as possible, we have no control once the order leaves our hands and cannot make any guarantees that your order will be delivered to you in time for any planned events. We regrettably cannot be responsible for any costs or expenses resulting from cancellation or rescheduling of your event, reprinting of cards, etc.
2009 Shipping Holidays
Because our shipping carrier observes the following federal holidays, orders due to ship on these days will ship the next business day:
Thursday, January 1 - New Year's Day
Monday, January 19 - Martin Luther King Jr's Birthday
Tuesday, January 20 - Inauguration Day
Monday, February 16 - Washington's Birthday (Presidents' Day)
Monday, May 25 - Memorial Day
Saturday, July 4 - Independence Day
Monday, September 7 - Labor Day
Monday, October 12 - Columbus Day
Wednesday, November 11 - Veterans Day Observed
Thursday, November 26 - Thanksgiving Day
Friday, December 25 - Christmas Day
Price Guarantee
We want to impress you not only with our high-quality products, exceptional service, and fast delivery, but also our unbeatable prices. After all, who doesn't love a bargain?
Privacy policy
We are dedicated to protecting your privacy and will never share or sell your personal information. Please see our privacy policy for more information.
100% Quality Guarantee Return Policy
All of us at Baby Cachet want every purchase to exceed your expectations. However, if you are not satisfied with an item and would like to return or exchange it, simply contact us via email at returns@babycachet.com or telephone at 1.877.755.5326 within 14 days of the delivery date. Please see our 100% Quality Guarantee Return Policy for more information on specific products.
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